Earlier than most, new Olis DSM 10 CD spectrophotometer owner Dr. Kai Griebenow experienced Olis service. Here are two e-mails received in the early and late afternoon of one day:

April 30, 2002 at 2:30 pm
Hi everybody, I just wanted to let you know that I just received the board, put it in—and viola, we are back. Problem solved. Diagnosis (luckily for me...all my imprecision) correct. Faulty part is on the way back to you. Pretty good turn around time - from system down and diagnosis to system up with replacement parts 24 h. Thanks to Rich too. Kind regards, Kai

April 30, 2002 at 4:45 pm
Dear Julie,
You [once] asked me for the opinion on the instrumentation for the www site or the German interest people. You can go ahead and use my last e-mail (after re-phrasing) which is basically the highest praise the tech-support in any company can get. I have never ever seen an instrument getting fixed within 24 h including diagnosis of the problem and sending of the replacement part. That was certainly a record - in particular when considering that your phone and e-mail were cut-of half the day when the incident occurred. Thanks again, Kai

P.S. I better wait with the software evaluation until we have ironed out all the cute little bugs.